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Teal and Red Abstract

Getting things done Part 3: Prepare Yourself

This is the third of a four part series, in Part 1 we introduced the framework, Part 2 was about understanding the people and situation. Let’s say you have a great idea for a...

Finger Painting

Getting things done Part 2: Accept the weird and irrational

If you think saying something smart is all you need to make your idea a reality, you will have a career filled with disappointment and frustration. You need help, money, permission and support and...

Finger Painting

Getting things done Part 1: When you don’t have authority

I’ve spent my career trying to get things done or change things with no authority, no budget and no reports. Sometimes you have to make it work when all you have is charm, determination,...

creepy eyes

When we meet in person, I may not look in your eyes

When I was seven, I passed out. Understandably my parents and doctors were concerned so they ran a battery of tests. Eventually I was diagnosed with ADHD because I didn’t make eye contact with the...

Atlantic City Disco Ball

The problem with big bang design

It starts with a really fancy deck in your inbox. I’ve received these as both an internal head of UX and as a product consultant. The deck is lovely, comprehensive, well written and detailed....

Airplane Wing

Why you should use outside product managers

Note: This was originally published on the 3Pillar blog and has been republished with permission An engineering candidate asked me why a product development services company like us has product managers. I loved the...

Pompidou Blurred

Talking planning with Peter Morville

Recently I sat down with Peter Morville to have a fascinating conversation about planning for his new book. Peter is a very accomplished information architect and author of Information Architecture for the World Wide Web,...