Jessica Hall on Product Management, User Experience and Digital Transformation
Attracting candidates, finding the right fit and helping your chosen design leader them launch successfully is hard and often ends badly. As a former consultant and the first design leader in an organization in...
Jobs to be Done is a very effective way to think about what drives purchase and onboarding behaviors. I’ve been doing some workshops on it with colleagues and at first they aren’t buying it....
Product Management / User Experience
by Jess · Published January 2, 2021 · Last modified June 12, 2021
When you sit the chair and ask your hair stylist for a certain style of cut or color chances are they listened carefully, considered your face shape, hair type, how much time you spend...
I’ve seen CEOs who are deeply involved in color schemes, CTOs who want to control every architecture decision and product leaders who are very particular about agile rituals. I’ve written before about how to...
I’ve seen a similar pattern pop up in three different companies and I’m writing this to see if anyone else has seen it too. Each company is in a different industry. One is small,...
For years technology leaders have emphasized the importance of their teams working face to face, but the rise of remote and global teams is making that increasingly harder to do. I’ve spent the last...
Last week, Hertz sued former marketing partner Accenture LLP for failing to deliver a promised redesign of their website and mobile apps. While the complaint is still in dispute, companies can learn from what we know...
I’ve spent my career wandering. When the path seemed interesting and scary, I followed it. If I needed a skill I didn’t have, I chose a path where I could learn it. It’s easy...
One of my crew is giving a presentation to the sales team and as we we’re prepping I used a bunch of my go to tips. These may or may not be the best...
Last week the head of product for a small company asked me what the right size, skills and make up was for his UX team. Across the industry we’ve seen a trend towards smaller...
