How to Manage Up
Everyone has a boss. Even a CEO needs to manage their board or important customers. Knowing how to manage leaders in your organization or your client’s is a pretty important skill and one I...
Author: Jess
Questions to ask when you hear “we need to accelerate development”
No one calls me when things are awesome. Google and Facebook aren’t calling me. The people that call me need help and one of the most common things I hear is that they need...
Getting pregnant is a great way to scale your organization
I’m pregnant with my second child and I’ve got a few months before I go on maternity. My growing belly is a daily reminder that I’ve got to get my 40 person team ready...
Are you doing stuff or creating value?
Note: This was co-authored with Derek Tiffany and was originally posted on the 3Pillar Global site. You can put a bunch of stickies on the wall, create tons of JIRA tickets and commit code,...
My favorite resources on customer and user psychology
Last weekend I taught a workshop at DC Web Women‘s Code(Her) Conference and I mentioned a couple of my favorite books or resources on customer and user psychology. These have helped me and I...
Congratulations you’re a design lead or manager, here’s what no one probably told you
If you’re reading this, you are probably good. You probably are a talented product or UX designer who has done quality work. You know the latest tools, trends and techniques. People in your company...
Your methodology is holding you back
Agile, Lean Startup, Design Thinking, Test Driven Development and whatever new and trendy thing out there are tools. They exist to help you to do something. They are supposed to help us be faster,...
Don’t be afraid to have a vision
This is a slightly edited version of a message I sent to my team: Today a prospect told us his vision of digital transformation and asked what ours was. I don’t think that’s ever...
The truth behind scope creep (Take 3 Podcast)
I recently appeared on Take 3 Scene 16: The Truth Behind Scope Creep with my colleague Adam Hahn to talk about how there is no such thing as scope creep, it’s just change managed badly. The...
Getting things done Part 4: Manage the emotions
This is the third of a four part series, in Part 1 I introduced the framework, Part 2 was about understanding the people and situation and Part 3 was about preparation. In the final...
