Product Management Today Webinar – March 2022 You’ve heard of Amazon and Vanguard, two of the most successful customer-focused businesses in the world, but have you heard Jim Collins’ Flywheel Effect? You might be...
Jobs to be Done is a very effective way to think about what drives purchase and onboarding behaviors. I’ve been doing some workshops on it with colleagues and at first they aren’t buying it....
When you sit the chair and ask your hair stylist for a certain style of cut or color chances are they listened carefully, considered your face shape, hair type, how much time you spend...
Last week the head of product for a small company asked me what the right size, skills and make up was for his UX team. Across the industry we’ve seen a trend towards smaller...
Last weekend I taught a workshop at DC Web Women‘s Code(Her) Conference and I mentioned a couple of my favorite books or resources on customer and user psychology. These have helped me and I...
2016 was a big year for me. I was asked to lead and transform the Product Consulting team at 3Pillar. It’s been great to bring such a talented, adaptable and fun group of people...
It starts with a really fancy deck in your inbox. I’ve received these as both an internal head of UX and as a product consultant. The deck is lovely, comprehensive, well written and detailed....
I’m not much into to fishing but the few times I’ve gone out on a charter with friends it’s been pretty fun. This might be because the captain knows where the good spots are...
Interviewing customers is one of my favorite things to do. I like learning about them, their lives and discovering how my clients can help them. Even if that means that what I learn is...
The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses Eric Ries It’s a must read at my company and we’re not alone. Lean Customer Development: Building Products Your Customers...
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About
I help companies build teams that put their customer at the center of their story so their product and business thrive