Do you know your customer?

Box Customers Sketch

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3 Responses

  1. February 14, 2015

    […] and more the customer is charge, their expectations are high and continually changing. Knowing your customer and where they’re headed is the key to making the right product […]

  2. March 10, 2015

    […] The lesson is not to ignore customers, to assume that we magically know what’s better for them. Instead, let’s talk about pain points, observe behaviors, prototype, test and know that customers are always evolving. […]

  3. January 7, 2016

    […] This was originally published on my Hallway Studio site. What I’ve learned about people from teaching skiing is something I use every day in my […]

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