Tagged: clients

View from a train near Philadelphia

How to Manage Up

Everyone has a boss. Even a CEO needs to manage their board or important customers. Knowing how to manage leaders in your organization or your client’s is a pretty important skill and one I...

Scottish Landscape

Meeting people where they are

I took some friends skiing not long ago and one of them was having trouble making turns. Years of training and experience have taught me how to quickly look at someone and immediately know what...

Chicago Lights

How to deal with a bad idea

So my friend wanted a dog. I didn’t think it was the best idea since he had a small condo and a job that involved a lot of travel. I knew that saying it...

We

Saying “We” instead of “You”

When I work with clients I always say “we.” It’s not “your” problem, “your” customers, “your” value proposition, what “you” need to do. Instead it’s “our” customers, “our” value proposition what we need to...

Rorschach Style Paining

My favorite question: What does that mean to you?

If we are having a business-related conversation I will probably ask “what does that mean to you?” more than once. I’ve learned the hard way, that words don’t always mean the same things to everyone....