Jessica Hall on product, design, UX and team building
Product Management / User Experience
by Jess · Published March 3, 2022 · Last modified March 23, 2022
Product Management Today Webinar – March 2022 You’ve heard of Amazon and Vanguard, two of the most successful customer-focused businesses in the world, but have you heard Jim Collins’ Flywheel Effect? You might be...
Last weekend I taught a workshop at DC Web Women‘s Code(Her) Conference and I mentioned a couple of my favorite books or resources on customer and user psychology. These have helped me and I...
2016 was a big year for me. I was asked to lead and transform the Product Consulting team at 3Pillar. It’s been great to bring such a talented, adaptable and fun group of people...
Product Management / User Experience
by Jess · Published August 24, 2016 · Last modified March 6, 2017
Interviewing customers is one of my favorite things to do. I like learning about them, their lives and discovering how my clients can help them. Even if that means that what I learn is...
I mentor with 1776, a DC area incubator, and in a recent conversation the member was asking about feedback. He told me that he was sending links out to a prototype and hoping to...
I’ve spent most of my career being a troublemaker trying to push an organization into trying new things. Sometimes I’ve failed miserably and a few times I’ve succeeded. As an outside consultant I always...
People / Product Management / Strategy / User Experience
by Jess · Published January 6, 2016 · Last modified October 14, 2017
Happy New Year! I wish you and yours all the best. Here are a couple of my favorite posts from the last year: Getting to Meaningful Feedback How I do customer development interviews Getting...
I’ve spent this year getting feedback from small business owners, high school students, doctors, entrepreneurs and bankers. Every few months I start working with a new group of customers and every few months I have experiment...
When I’m doing a customer development interview my goal is to have an open and meaningful conversation that helps me really understand my subject’s pain, behaviors, needs, goals and how I can help them....
I think of an agile team like a swimmer in open water. They can have a very effective stroke that carries them far each time but if they don’t look up and adjust for...
I help companies build teams that put their customer at the center of their story so their product and business thrive
Photo: Shiny Red Photo