Tagged: customer focus

Customer Composite Sketch

Getting to know your customers better

Let’s say your company is really good at sales. The team knows who the buyer is, how to reach them, what they care about and close the sale. What happens next? Who is using...

Howl the Cat

How do customers describe your service?

My brother and I have this thing called the concessionary hand gesture. One of us forces the other to put it up when we do something dumb. This is me putting up a concessionary hand...