Don’t want to be an order taker? Stop taking orders
When you sit the chair and ask your hair stylist for a certain style of cut or color chances are they listened carefully, considered your face shape, hair type, how much time you spend...
Tagged: influence
How to be more convincing in your next big meeting
One of my crew is giving a presentation to the sales team and as we we’re prepping I used a bunch of my go to tips. These may or may not be the best...
How the orange juice test can teach you how to manage a tough situation
I’m a huge fan of the content Intercom puts out and through them I discovered Gerald M. Weinberg’s The Secrets of Consulting: A Guide to Giving and Getting Advice Successfully. It’s full of amusing and good advice....
How to Manage Up
Everyone has a boss. Even a CEO needs to manage their board or important customers. Knowing how to manage leaders in your organization or your client’s is a pretty important skill and one I...
My favorite resources on customer and user psychology
Last weekend I taught a workshop at DC Web Women‘s Code(Her) Conference and I mentioned a couple of my favorite books or resources on customer and user psychology. These have helped me and I...
Getting things done Part 4: Manage the emotions
This is the third of a four part series, in Part 1 I introduced the framework, Part 2 was about understanding the people and situation and Part 3 was about preparation. In the final...
Getting things done Part 3: Prepare Yourself
This is the third of a four part series, in Part 1 we introduced the framework, Part 2 was about understanding the people and situation. Let’s say you have a great idea for a...
Getting things done Part 2: Accept the weird and irrational
If you think saying something smart is all you need to make your idea a reality, you will have a career filled with disappointment and frustration. You need help, money, permission and support and...
Getting things done Part 1: When you don’t have authority
I’ve spent my career trying to get things done or change things with no authority, no budget and no reports. Sometimes you have to make it work when all you have is charm, determination,...
