Jessica Hall on product, design, UX and team building
Product Management / User Experience
by Jess · Published March 3, 2022 · Last modified March 23, 2022
Product Management Today Webinar – March 2022 You’ve heard of Amazon and Vanguard, two of the most successful customer-focused businesses in the world, but have you heard Jim Collins’ Flywheel Effect? You might be...
Product Management / User Experience
by Jess · Published January 2, 2021 · Last modified June 12, 2021
When you sit the chair and ask your hair stylist for a certain style of cut or color chances are they listened carefully, considered your face shape, hair type, how much time you spend...
Last week, Hertz sued former marketing partner Accenture LLP for failing to deliver a promised redesign of their website and mobile apps. While the complaint is still in dispute, companies can learn from what we know...
Outcomes are the new hotness in product development and it’s pissing me off. I’ve been talking about them for years and now more prominent people are doing it so it looks like I’m following...
A few weeks ago I met with the product and design team members from a big company. I asked them what they were driving towards. Their first answer was to say they need reduce...
People / Product Management / Strategy
by Jess · Published November 19, 2017 · Last modified November 20, 2017
No one calls me when things are awesome. Google and Facebook aren’t calling me. The people that call me need help and one of the most common things I hear is that they need...
Note: This was co-authored with Derek Tiffany and was originally posted on the 3Pillar Global site. You can put a bunch of stickies on the wall, create tons of JIRA tickets and commit code,...
Last weekend I taught a workshop at DC Web Women‘s Code(Her) Conference and I mentioned a couple of my favorite books or resources on customer and user psychology. These have helped me and I...
Agile, Lean Startup, Design Thinking, Test Driven Development and whatever new and trendy thing out there are tools. They exist to help you to do something. They are supposed to help us be faster,...
I recently appeared on Take 3 Scene 16: The Truth Behind Scope Creep with my colleague Adam Hahn to talk about how there is no such thing as scope creep, it’s just change managed badly. The...
I help companies build teams that put their customer at the center of their story so their product and business thrive
Photo: Shiny Red Photo