Don’t want to be an order taker? Stop taking orders
When you sit the chair and ask your hair stylist for a certain style of cut or color chances are they listened carefully, considered your face shape, hair type, how much time you spend...
Category: Product Management
How to avoid a $32M flop: Inside the Hertz-Accenture Lawsuit
Last week, Hertz sued former marketing partner Accenture LLP for failing to deliver a promised redesign of their website and mobile apps. While the complaint is still in dispute, companies can learn from what we know...
What is an “outcome” and why does it matter?
Outcomes are the new hotness in product development and it’s pissing me off. I’ve been talking about them for years and now more prominent people are doing it so it looks like I’m following...
The product development leadership gap
A few weeks ago I met with the product and design team members from a big company. I asked them what they were driving towards. Their first answer was to say they need reduce...
Questions to ask when you hear “we need to accelerate development”
No one calls me when things are awesome. Google and Facebook aren’t calling me. The people that call me need help and one of the most common things I hear is that they need...
Are you doing stuff or creating value?
Note: This was co-authored with Derek Tiffany and was originally posted on the 3Pillar Global site. You can put a bunch of stickies on the wall, create tons of JIRA tickets and commit code,...
My favorite resources on customer and user psychology
Last weekend I taught a workshop at DC Web Women‘s Code(Her) Conference and I mentioned a couple of my favorite books or resources on customer and user psychology. These have helped me and I...
Your methodology is holding you back
Agile, Lean Startup, Design Thinking, Test Driven Development and whatever new and trendy thing out there are tools. They exist to help you to do something. They are supposed to help us be faster,...
The truth behind scope creep (Take 3 Podcast)
I recently appeared on Take 3 Scene 16: The Truth Behind Scope Creep with my colleague Adam Hahn to talk about how there is no such thing as scope creep, it’s just change managed badly. The...
My favorite posts of 2016
2016 was a big year for me. I was asked to lead and transform the Product Consulting team at 3Pillar. It’s been great to bring such a talented, adaptable and fun group of people...
